Refund Policy

Please email [email protected] if there are any issues with the product you received and we are more than
happy to get them resolved.  Exchanges and education are ALWAYS available!!If you are still wanting to return your unopened product and it is within 14 to 30 days of receiving it, please see our Return Process below.  Returns need to be mailed back to Mountain Pure LLC within 14 to 30 days of being received. The customer is responsible for return shipping costs.

**Please note that we are not able to accept return product that have been opened or used**

RETURN PROCESS:

1. Email [email protected] ASAP to alert us that you will be returning your UNOPENED product.

2. Within 14 to 30 days of receiving your product, ship the unopened product back to the return shipping address on your package – please also email the tracking number to [email protected]:

Ship product to:
 Mountain Pure LLC
 5749 Hidden Ridge Lane
 Baton Rouge, LA 70816 3. Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Refunds* will appear on your bank statement within 72 hours.
*Please note that your refund will be for the amount of the product – shipping fees are not refunded. Your acceptance of the terms of purchase means you agree to and understand the refund policy. Age of Consent: By using this site, you represent that you are at least the age of majority in your state or province of residence. Shipping Policy: Products will be shipped out within 36 hours of your order being placed. We aim for next day shipping whenever possible. Items will be sent using USPS priority shipping and should take 2 days; however, may in some cases take up to 3 or 4 days. A tracking number will be provided.

 

Contact us with any questions!

Email- [email protected]

Phone- 225-395-1724

Contact Us

Location

Baton Rouge, LA

Phone Number
Email Address

This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Individual weight loss results will vary. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.